What Durham Says About Us

Ty came out the next morning after I called — my Samsung refrigerator had stopped cooling overnight and I was panicking about losing everything. He diagnosed a bad evaporator fan motor in about ten minutes, had the part on his truck, and was done in under an hour. Price was exactly what he quoted on the phone. Six months later, still running perfectly.

I've called Ty three times over the past four years — once for a dryer, once for a washing machine, and most recently for an LG refrigerator. Every single time: on time, straight answer, fair price, and the repair holds. He told me once what the part cost and what the labor cost, no mystery fees. That kind of honesty is rare in this business.

My Whirlpool washer was leaving clothes soaking wet at the end of the cycle. Ty walked me through what he was checking as he went — turned out to be a worn-out lid switch. He had the part, fixed it on the spot, and even cleaned up a small leak under the machine that he noticed while he was there. Genuinely went above and beyond. This is my guy from now on.

Called on a Tuesday, Ty was out Wednesday morning. He gave me a 30-minute window — 10 to 10:30 — and showed up at 10:12. My GE dryer had no heat. He checked the thermal fuse, the heating element, explained exactly what each part does, and told me the element was the culprit. Had me back up and running in 45 minutes. Reasonable charge, no nonsense. Highly recommend.

Honest assessment and passionate about the work they do. I asked Ty whether it was worth repairing my old Kenmore fridge or just replacing it — he spent five minutes thinking it through with me and actually told me to replace it because the compressor repair would cost more than the unit was worth. Saved me $300. Who does that? This is a man you can trust.

Our KitchenAid range had one burner that wouldn't ignite and the oven was running 50 degrees hot. Ty diagnosed both issues in one visit — faulty igniter on the burner and a failing oven sensor. He had both parts and fixed everything same day. The guy is professional, polite, and clearly knows his stuff. My whole neighborhood uses him now. 5 stars is not enough.